bbkk Privacy
Policy & Data Protection

During account registration, bbkk may collect the following information from you:

• Full name and date of birth
• A valid mobile number (used for identity verification)
• Email address
• Residential address
• National ID card or passport details (for identity verification where required)

Payment-related information required for deposit and withdrawal processes is collected. bbkk handles transactions through bKash, Nagad, Rocket, and bank transfer. Account numbers or banking details associated with these payment methods are used solely to complete transactions and are not sold to third parties.

The following technical information may be collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Operating system information
• Time and duration of site visits
• Pages viewed and navigation patterns
• Information collected through cookies and similar tracking technologies

To improve your gaming experience and ensure responsible gaming, bbkk records gaming-related information — such as game history, bet amounts, win/loss records, and time spent on the platform. This information is also used for the security and protection of your account.

bbkk primarily uses collected information for the following purposes:

• Creating, managing, and verifying accounts
• Processing financial transactions — deposits and withdrawals
• Providing customer support (via 24/7 live chat and email)
• Improving platform performance and user experience
• Identifying and resolving technical issues

bbkk uses information to ensure the security of your account and the entire platform. This includes detecting unauthorized access, identifying suspicious transactions, verifying accounts, and ensuring the proper operation of the platform. All data is kept secure through SSL encryption technology.

bbkk takes responsible gaming very seriously. By analyzing gaming activity data, we can support users who may be at risk of excessive gaming. This analysis is conducted solely for the benefit of the user.

Using the contact information you have provided, bbkk may send you important account-related notifications, transaction confirmations, and security alerts. If you do not wish to receive promotional communications, you can stop them at any time by contacting us.

bbkk never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared with certain trusted partners for service operation.

Necessary payment information is shared with bKash, Nagad, Rocket, and banking partners to complete financial transactions. These partners have their own privacy policies and operate under their respective regulatory bodies.

Games operated on the platform run on software from various providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Minimum necessary information required for game operation may be shared with these providers. They each operate in compliance with professional international standards.

Information may be disclosed as required by law in response to a court order, legal process, or a lawful request from a competent authority. In such cases, bbkk is obliged to comply with applicable law and will endeavor to disclose only the minimum amount of information necessary to protect your interests.

Cookies are small data files stored in your browser. bbkk uses cookies for the following reasons:

• Maintaining login sessions and ensuring account security
• Remembering language and other preferences
• Monitoring and improving platform performance
• Detecting fraudulent activity

You have the option to accept or reject cookies by changing your browser settings. Please note that disabling cookies may limit some functionality of the bbkk platform and may complicate the login process.

bbkk uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — on all data transmissions
• Storage of sensitive information in encrypted databases
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

Alongside technical security measures, bbkk also ensures data protection at an organizational level. Only authorized staff can access user information, and every access is logged. All staff are trained and bound by contract regarding data confidentiality.

In the event of a security breach, bbkk will immediately launch an investigation, take steps to contain the damage, and notify you as quickly as possible if there is a likelihood that your information has been affected. We are committed to handling such situations with full transparency.

While your account is active, bbkk will retain all information necessary to provide services. Transaction records and gaming history are retained to maintain service quality and assist in dispute resolution.

Even after an account is closed, certain information may be retained for a defined period for the purposes of legal obligations, dispute resolution, or fraud prevention. Once that period has passed, the information is securely deleted or anonymized.

You may request from bbkk at any time to know what information we hold about you. Upon receiving such a request, we will provide you with details of the stored information within a reasonable timeframe.

If there are any errors or inaccuracies in the information you have provided, you may request a correction. This request can be made through account settings or directly through customer support.

In certain circumstances, you may request the deletion of your personal information. However, where there are legal obligations or legitimate business reasons, it may not be possible to delete all information completely. In such cases, we will inform you in detail.

If you do not wish to receive promotional messages or notifications from bbkk, you can opt out at any time. Important account and security-related notifications cannot be turned off, as these are essential for your protection.

bbkk is for users aged 21 and above only. We operate a strict age verification process and refrain from collecting information from or providing services to minors. If evidence is found that a user has registered with a false age, that account will be immediately closed and the associated information will be deleted.

If a parent believes their child has registered on the bbkk platform, please contact our customer support team immediately. We will take the necessary action promptly.

This Privacy Policy may be updated from time to time due to changes in technology, the addition of new services, or regulatory requirements. After each change, the "Last Updated" date at the top of this page will be revised.

If significant changes are made to your rights or the way your information is used, you will be notified in advance via email or a platform notification. Continued use of the platform after the revised Policy takes effect will be considered your acceptance of the new Policy.